Frequently Asked Questions

Find answers to common questions about Microsoft Team Services contracts, billing, and technical support.

What is the difference between the 1-2, 2-5, and 6-15 Device User contracts?

Our contracts are scaled based on your team size and data needs. The 1-2 Device Users plan includes 1 TB of cloud storage per user and advanced identity management. The 2-5 and 6-15 Device Users plans offer significantly more storage (3 TB and 10 TB respectively), automatic spam and malware filtering, and access to more app versions and data files.

Can I upgrade my contract if my team grows?

Are the desktop Microsoft Apps included in all plans?

How does the uptime guarantee work?

Do you offer discounts for non-profit organizations or educational institutions?

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